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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Pontiac Grand Prix. Overall my experience was positive. I brought my vehicle in to get the head gasket fixed and a vibration problem fixed. It was done in less than a week and I got a receipt. The staff did a great job with everything. There is a roaring sound going on now and that needs to get looked at.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 Dodge Durango. Overall my experience was positive. Bobby was the salesperson that I worked with and he was great to me. The vehicle was in good condition and clean when I bought it and I was approved the first day I went in. I have not had a single problem with the vehicle.

     

    11/05/2008

     
    Positive Comment

    I own a 2002 Buick Rendezvous. I brought my car in to fix the doors and the anti-lock brakes. It didn`t take too long to get fixed. It was under warranty. I did not get a receipt. The staff was excellent. The brakes are making noises when I stop and the car shakes a little bit when I stop also, and the anti-lock brakes will kick on automatically sometimes. Overall, my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. Overall my experience was positive. I took my car into the shop because I needed to get my window fixed. The staff members treated me great while I was there, they even gave me a ride home. The guy who runs that place did a great job. They had my car done in about two hours. The work done was under warranty and I did get paperwork with it. Today my car is running great for me and I have no problems with it.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Buick Century. I brought it in for an oil change that took about 20 minutes. It was covered and I did get a receipt. There are no problems right now and the staff there is very nice. The experience was very positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 Dodge Other. Overall my experience was positive. My sales person was Jim, and I was approved the same day. My vehicle was excellent condition when I bought it, and I currently do not have any problems with it. My sales person did a good during the purchase of my vehicle.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. Overall my experience was positive. I worked with a guy who had black hair and he did a good job working with me. The vehicle was in good condition and clean when I bought it and I was approved the first day I went in. I have not had any problems with the vehicle since I bought it.

     

    11/05/2008

     
    Positive Comment

    I own a 2005 Chrysler Sebring. My experience was positive. Sherwin was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. The car is jerking now.

     

    11/05/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Cavalier. Overall my experience was positive. I was approved for the car the same day. The car was in good condition when I got it, but the thermostat gauge is messed up. My salesperson was Tod and Jennifer, and they were very good.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 Ford Expedition. My sales person was Vance. I was there from 2,30 until 4 and the car was in good condition when I got it. The left headlight was out but I fixed it myself but they refunded me. The staff was fun and the experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. Overall, my experience was positive. I brought the car in because something was wrong with the motor. It took about a week to be serviced. I did not have to pay because we just made our first payment and they had to cover it. I was given a receipt and the customer service was good. The road side service was not good though. There are no current problems with the vehicle.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Cavalier. I brought it in for an oil change that was done in 15 or 20 minutes. It was covered and I did get a receipt. There are no problems at the moment and the staff there was ok. Mitch was a nice guy. The experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. My salesperson was Sam. He and the other employees did a good job. I was approved the same day, I was there about four and half to five hours. My car was in good and clean condition when I got it. The check engine light has came on and it is missing really bad, I am going to take it in later, I have already talked with them about it. My overall experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Mercury Sable. Overall, my experience was positive. I brought the car in for an inspection. It wasn`t serviced at all because the price they were asking was too high. They found a few problems while it was in the shop. They told me there was a problem with my ball joints, but I took it somewhere else and that wasn`t the actual problem with the car. I was given paperwork, and the customer service was fine. Currently there are no problems with my vehicle.

     

    11/05/2008

     
    Positive Comment

    I own a 1998 CHEVROLET S10. Transmission service was why the vehicle was brought in for service recently, it took three weeks for the vehicle to be serviced. The vehicle`s service was not under warranty, but I did receive a receipt for the service. The staff was pretty good, and the vehicle has no problems now. Overall I would rate this experience positive.

     

    11/05/2008

     
           

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