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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/30/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Ford Expedition. I brought my car in for an oil change. It took about 30 minutes to complete. It was under warranty and I got a receipt. The staff was good. There are no problems with the car now. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Corvair. My experience with the company was very positive. I don`t remember the female`s name, who sold me the car. She was awesome with helping me and my sale. My car was clean and in good condition when I received it. It is doing outstanding today. I was approved the same day.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Dodge Stratus. I brought my car in because it was jerking. It was in the shop a few days. He said he couldn`t find anything wrong but he replaced the plugs. It was under warranty. I did not get paperwork. The staff were ok. I have had to bring my car in 3 times but other than that. I am not having any problems now. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. Overall my experience was positive. My salesperson was Steven, and he provided very good customer service. I was very satisfied. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Dodge Durango. I worked with Jose for the purchase of my vehicle, and he did a great job. My vehicle was in clean working order when I purchased it, and continues to run great today. I was approved same day for my purchase, and overall I had a positive experience working with JD Byrider.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 SATURN Other. My salesperson was Brandon and he was wonderful. The car was in good condition when I got it. There are no problems with the car now. It took about 24 hours to get approved. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. I brought the car in to get the oil changed, and the transmission looked at. The service was completed quickly. It was under warranty, and I received a receipt. The staff were very helpful. The car is running a lot better today. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Ford Windstar. My salesperson was Johnny, and he was good. It didnt take long to get approved for the car. The car was in good condition when I bought it, and I am not having any problems with the car now. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. Overall my experience was positive. My salesperson was Nolan, and he provided good customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Cavalier. My salesperson sat on the left as soon as you come in, and the vehicle that I selected was in good condition when I received it. I had came in a few weeks earlier and got a letter saying I was approved, and the vehicle looks like it`s been wrecked, and there is an issue with the horn also. The staff was real good, and overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 Ford Explorer. I brought my car in because the motor was blown. I brought it in on October 14th and was not able to pick it up until November 1st because I didn`t have the money. It was actually done within a week. They did a remarkable job. It was under warranty. I got paperwork. The staff were very remarkable. I recommend everyone to go there. When I picked up the car, I could smell antifreeze. I called Manuel and he said that it was probably spray. The check engine light is on but it runs fine. I have not had a chance to take it there yet. Overall, my experience was positive. It was great.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. I brought it in for an oil change that took about 35 or 40 minutes. It was covered and I did get a receipt. The signal lights keep going out, they tried fixing it before, but it keeps going out. The staff there was good and the experience was positive.

     

    11/13/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 2004 Dodge Stratus. Overall I had a negative because the same problems keep popping up on the vehicle. I told the staff the last time I was in about the noise I was hearing, but they didn`t do anything about it. I brought my car in for a tune up and the service was slow. I didn`t have to pay anything because my car was under warranty at the time. I did recieve paperwork for the service. I am still having the same problem with the vehicle today.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Pontiac Montana. I brought my car in for electrical problems. It took about 4-5 hours to get fixed. It was under warranty. I did not get a receipt. The staff was great, I have no problems with them. There are no problems with the car now. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Venture. Overall my experience was positive. I brought the vehicle in for brakes, rotors, and wiper repairs. They had it for a couple hours while they were working on it. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me good, and there are no current problems with the vehicle that I know of.

     

    11/13/2008

     
           

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