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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/30/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2000 Dodge Caravan. My sales person was a man who sat in the front right corner, I think it was Steve. I was there from 10am until almost 4,30. The car was in good condition when I got it and there are no problems at all. The staff was fine and the experience was neutral because I have never enjoyed buying a car.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Nissan Altima. My sales person was Steve. I was there for about 2 and a half or 3 hours and the car was in fair condition when I got it. I had to get the seat on the drivers side`s auto button fixed. There was a hole on the top of the radiator also, but they said they fixed it as well. The staff was very nice, I enjoyed them. The experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 SATURN LW2. My salesperson was Brandon and he was great. The car was in good condition when I got it. The car squeaks in the brakes, and the car clanks when I turn the wheel. It took all day long to get approved. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. I brought my car in to get the oil changed. The service was completed quickly. It was under warranty, and I don`t remember if I have a receipt. The staff was great. The car is running good today. Overall I had a positive experience.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Prix. My experience was positive. I took my car to the service center because it was leaking oil. The work was done in about an hour. I didn`t have to pay for anything, and I was given some paperwork. The service staff treated me just fine, but the car is still leaking oil.

     

    11/13/2008

     
    Positive Comment

    I own a 2004 Chrysler Sebring. I brought it in for the nob on the a/c. I was only there for a couple of hours and the service was covered. I did not get a receipt and there are no problems right now. The staff there was ok and the experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 SATURN Other. I brought my car in two weeks after I got it because the motor was bad. It was in the shop 4 or 5 days and they gave us a new car. It was under warranty. I got paperwork. The staff were ok. I am not having any problems with the new car. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. Oil change was the recent service performed on the vehicle, and it didnt take very long for the vehicle to be serviced. The vehicle`s service was not under warranty, but I did receive a receipt for the service. The staff was good, and the vehicle has no problems with it now. Overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Pontiac Grand Am. Ricky was the salesperson that helped me select my vehicle, and the vehicle that I selected was in freat condition when I received it. It took one hour for me to be approved for the vehicle, and the vehicle has been in the shop the past two days for battery issues. The staff was just fine, and overall I would rate this experience positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2005 KIA SEDONA. Overall, my experience was positive. I brought the car in for an oil change and it was quickly serviced. I did not pay anything because of the warranty, and I was given a receipt. The customer service was great. I know of everyone in there because I actually work for the company. There are no problems with my car now.

     

    11/13/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 1998 Mercury Sable. My salesperson was David and he was pretty good. The car had loud noises from the inside when I got it. The car is jerking and pulling when I hit a hill or bridge. It took 3 days to get approved because of paperwork issues. Overall, my experience was neutral because of the problems with the car within 2 weeks of buying the car.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. I had to bring my car in because it was dyng all the time. The service was finished quickly. It was under warranty, and I received a receipt. The staff were awesome. My car is running perfect today. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2001 Buick LeSabre. I brought it in for an oil change. It was there for about 30 minutes and it was covered. I did get a receipt but the window is not working now. They are ordering me a regulator for the back window on the right side. They already tried fixing it once but it still isn`t working right. The staff there was very good and the experience was very positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 Dodge Caravan. I brought my car in because I thought the brakes needed to be replaced. They said my roaters just need to be buffed. I dropped it off but normally it doesn`t take long. It was under warranty. I got paperwork. The staff were wonderful. They have been since I bought it. I am taking it in tomorrow to have the roaters buffed. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2008 Ford Escort. I brought it in for new tires, an oil change and to have the fluids checked for winter. It was there for about 35 minutes and I paid for part the tires and the check up, but theoil change was covered. I did get a receipt and there are no problems right now. Gill and the mechanics are fantastic and the experience absolutely positive.

     

    11/13/2008

     
           

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