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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/30/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2003 Ford Taurus. I brought my car in for an oil change and to have my brakes checked. It took about an hour to complete. It was covered under warranty. I think I received paperwork for the service. The customer service was good. Currently there are no problems with the car. Overall my experience was positive.

     

    11/12/2008

     
    Positive Comment

    I own a 1999 Dodge Stratus. I brought the car in for an umber of things. It was quickly serviced in the same day, and I only had to pay $25, which was a fair price. I was given a receipt, and the customer service was very nice. Currently my horn doesn`t work and I`ll have to bring it in soon.

     

    11/12/2008

     
    Positive Comment

    I own a 2004 Mercury Sable. I recently had a key made for my car. The service was very quick. I had to pay a low fee for the key. I did receive a receipt that day. The staff was wonderful. My car is running good today. Overall I had a positive experience.

     

    11/12/2008

     
    Positive Comment

    I own a 1996 Jeep Grand Cher. I had my oil changed, and the crew had me in and out quickly. The vehicle is still under warrenty, and I left with all the proper paperwork once the service was complete. The staff was fine, and treated me well. My car is running fine, and all in all, I would consider my experience with JD Byrider as positive.

     

    11/12/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. Overall my experience has been positive. I brought my car in for a oil change. The service was quick and the staff was great! My car was under warranty so I didn`t have to pay anything for the oil change. I did recieve paperwork for the servce. I am having a problem with the engin light , it keeps coming on so I need to have the car looked at.

     

    11/12/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Pontiac Bonneville. I brought my car in because it was having trouble starting. It took about forty five minutes to complete. It was covered under warranty. I did not receive paperwork because the copy machine was broken, but they told me I could come back in to get it. The customer service was pretty good. Currently there is a leak in the power steering. Overall I would say my experience was neutral because there have been complications with the car ever since I got it.

     

    11/12/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. I worked with a shorter female with brown hair and she did a good job helping me find the right car. I was approved the first day I went in and the vehicle was in good condition and clean when I bought it. I have not had a single problem with the vehicle since I drove it off of the lot. Overall my experience was positive.

     

    11/12/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Monte Carl. Overall my experience was positive. I brought my car into the shop because I needed to get an oil change done to it. While I was there the staff members treated me good and they had my car done quickly for me. The work done was under warranty and I did get paperwork with it. Today my car is running good for me.

     

    11/12/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. My experience was positive. I took my car to the service center to have the battery replaced, which was done in about 25 minutes. I didn`t have to pay for the work, and I don`t have any paperwork for it. The service staff was good to me. The check engine light is on, and it seems like the car wants to stall when I am at a stop.

     

    11/12/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Cavalier. I brought my car in for an oil change. It took about 45 minutes. It was under warranty. I got paperwork. The staff were all right but they forgot to tighten something and I found out later. I am not having any problems now. Overall, my experience was positive.

     

    11/12/2008

     
    Positive Comment

    I own a 2000 OLDSMOBILE Alero. I worked with Marlon on the purchase of my vehicle, and he was great and helpful. I was approved same day for the purchase of the vehicle, and the vehicle was clean and in good condition when i picked it up. The vehicle is still doing great today. All in all, I would rate my experience with JD Byrider as positive.

     

    11/12/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. Overall, my experience was positive. I brought the car in for an oil change and it was quickly serviced. I did not pay anything because it`s under warranty, and I was given a receipt. The customer service was great and I have no current problems with my vehicle.

     

    11/12/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Venture. My experience was positive. I took my van to the service center for an oil change, which was quickly done while I waited. I didn`t have to pay for the work, and I was given some paperwork for it. The service staff was very nice to me, and my van is running alright now.

     

    11/12/2008

     
    Negative Comment

    Now this JD Byrider Customer was not so happy.. I own a 2003 CHEVROLET AVEO. I have brought my car in six times to get the window fixed. Sometimes it would take as long as a week to get it serviced. It wasn`t under warranty, but I never had to pay anything. The staff was okay, even though they never fixed my car. Today, im still having problems with my car. Overall i`ve had a negative experience, because of the same issue.

     

    11/12/2008

     
    Positive Comment

    I own a 2004 Ford F-150. My experience was positive. Eric was my salesperson. My truck was clean and running well when I got it. I was approved for the truck in one day. Financing and approval was clearly explained to me. The check engine light is on.

     

    11/12/2008

     
           

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